Question 1

What Area is targeted for my Social Ad?

Accepted Answer

Ads are targeted to a narrow geographical radius around the property, typically about 1 to 3 miles, depending on the density of the population in the area.

If more people are living in an area, the tighter the targeting radius. Conversely, if the population around the property is more spread out, the wider the targeting radius so that we can ensure a minimum number of people we can show the advertisement to.

Question 2

How do I cancel my "Ship to Me" Printing order?

Accepted Answer

Simply call our Customer Support line at 800-637-7373 and one of our friendly representatives can assist you.

Question 3

Why do some records on the national mailing list seem outdated?

Accepted Answer

We receive a complete update of our national mailing list from our list provider every six weeks. Unfortunately, consumers will at times fail to update information sources who report to list compilers when there are life changes such as people being deceased, divorced or a move. Our list provider uses multiple data resources for address verification. For example: voter registration, vehicle registration, product registration, credit card reporting, tax records, surveys and many more. As consumers update these sources the information will be updated on our next database download, but we do not have the ability to manually change the information.

Question 4

Designing & Uploading a Direct Mail File

Accepted Answer

(Need Print & Ship file specs instead? Click here: https://support.quantumdigital.com/en-us/article/designing-uploading-a-digital-print-file-16q2305/

Designing Mail Pieces

Q: 'Facebook Share' - Type of Impression

an impression type - When a prospect clicks on the free Facebook post (that links to a TriggerMarketing landing page) generated from our system after placing a direct mail order. <img src="https://storage.crisp.chat/users/helpdesk/website/-/7/2/7/3/72736bb655111400/978041b3-110f-4c96-9798-e9c551_15z0kza.png" alt="TM-Facebook.png" />

All files must be 300 DPI in resolution, to the specified sizes below, and in PDF, JPG or PNG format. Any design not uploaded to the correct specifications will be automatically resized to fit the card. If you choose to do this, some parts of your design may appear proportionally distorted, reduced, pixilated or trimmed inappropriately.

Using Digital Photos

If using a digital camera, select the highest quality setting available on the camera. Do not scan photos from business cards, magazines, newspapers, color laser prints or inkjet prints — they usually contain dot patterns that conflict with our printing system. Please scan from the original, professionally-developed photographic print whenever possible.

Direct Mail File Specifications & Detailed Measurements

Jumbo Image Side

| Layout | Canvas Size | Trimmed Size | Design Area | Resolution | | ---- | | Horizontal | 8.75” x 5.75” | 8.5” x 5.5” | 8” x 5” | 300 dpi | | Vertical | 5.75” x 8.75” | 5.5” x 8.5” | 5” x 8” | 300 dpi | | 0.125” will be trimmed off all sides of full bleed design. |

Jumbo Address Side with Contact

![jumboaddresswith_contact.jpg](https://storage.

Question 5

What is the price of AutoMail?

Accepted Answer

There are no sign-up fees to get started with AutoMail (or any of our other products). Within AutoMail, most designs are $0.83 per card while the Premium cards are $0.89 per card. Additional customizing is free (swapping cards from other designs and/or uploading your own content).

Question 6

'Facebook Share' - Type of Impression

Accepted Answer

an impression type - When a prospect clicks on the free Facebook post (that links to a TriggerMarketing landing page) generated from our system after placing a direct mail order.

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