• How do I cancel my "Ship to Me" Printing order?

  Simply call our Customer Support line at 800-637-7373 and one of our friendly representatives can assist you.Few readers

• Account Photo Specs

  To add a photo to your account, the image file must meet the following specifications Acceptable formats: JPEG, PNG, GIF Aspect ratio of 12:15 At least 300 x 375 pixels Hints: The easiest way to check your image pixel count is using Windows Explorer, browse to your saved image and click once to see image properties at the bottom of the window. ![myagentphoto_details.jpg](https://storage.crisp.chat/users/helpdesk/website/-/1/5/c/f/15cf748697178200/be6e044d-7cba-4d7c-a5c5-cc41cc_1scqasa.jFew readers

• How to update credit card / payment info

  To update your credit card/payment info on file simply click the down arrow near your name and profile photo from the top-right corner of your Start Page > select Billing > and either Add a Credit Card or 'Edit' an existing one on file.Few readers

• How to change company / brokerage info

  If you've switched to a new company or brokerage please contact us in one of the following ways so we can get started transferring your account: by phone at 800-637-7373 Livechat (bottom left corner during our business hours: 8a-5p CST, Mon-Friday) In-app, from the top-right corner of your Start Page > select My Profile > select Company Information option from the left menu > select the link for "fill out this form" in the page description. or send an email to [info@quantumdigFew readers

• How do I cancel my Direct Mail order?

  You can always cancel an order yourself, before it prints, by going to your Start Page > clicking the down arrow in the top-right corner of the page > Order History > then click on the order number and press "cancel this order." Please note:  Due to our next business day turnaround, Direct Mail orders must be canceled as soon as possible.Few readers

• How do I know that my credit card number is safe when ordering on your website?

  We are serious about protecting our customers' personal information and preventing fraudulent activity on our website. We employ several measures to ensure that your personal information, including your credit card number, is kept private and secure. First, we use a Thawte SSL certificate to encrypt all data to and from our site. Any data stored on our network servers will remain encrypted for added protection. Next, when displaying your information online to confirm an order, we reveal only tFew readers