> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.quantumdigital.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Not Receiving Lead or Order Confirmation emails. What do I do?

_For Social Advertising,_ This could be one of a few issues:

1. Check to ensure the Facebook Business Page URL you provided in the order form or in your Settings is typed/copied correctly.
2. Make sure you granted our ‘Social Concierge’ admin access to your Facebook business page so our team can run the advertisements for you.
3. We might not have launched the advertisement yet, see the question: “How long will it take for my ads to launch?”
4. Add these addresses as trusted contacts:
* [noreply@social.quantumdigital.com](mailto:noreply@social.quantumdigital.com)
* [info@quantumdigital.com](mailto:info@quantumdigital.com)

### If you’re having similar issues for direct mail orders or you are still experiencing issues after following these steps, give our knowledgeable support staff a call at (800) 637-7373