Q. What postage is used for my mailings?
You have a choice of First-class presort or Standard bulk mail. Typical delivery time by the U.S. Postal Service for First-class presort is 5 to 8 business days and 8 to 14 business days for Standard bulk mail.
Please note: Due to factors beyond our control, QuantumDigital is not responsible for postal delays of time-sensitive materials.
Q. What is the typical turnaround for mailings?
Most orders are printed and mailed next business day. You will be notified with an email confirmation when your order has been entered into the mail stream at the U.S. Postal Service.
Q. Can I receive a copy of my mailing when I place an order?
Yes. You can request a confirmation card online when you place your original order. A confirmation card is an additional piece mailed to you at the same cost as others within your mailing.
Based on customer feedback, a copy of your marketing piece can be sent in the actual mailing. This means you will receive your marketing piece when everyone else on your list receives it. This allows you to see exactly how it looks and gives you an idea of when it is received. The cost of the piece is also the same as the others in your mailing.
Q. Why do some mailings get delivered with smudges/smears on them?
On occasion, mail pieces may arrive with some extraneous wear and tear due to the automated postal sorting equipment used by the USPS. Extraneous wear may appear as scuffing, black marks, print degradation, etc. This issue impacts a small percentage of mail pieces and is an issue among other mailers in the industry as well. We've reviewed industry print durability studies which show that this issue affects both offset and digitally printed pieces, with and without protective coatings applied.